
©istockphoto.com/Simon Oxley
There are no apps I want to use in an airport. As a frequent flyer – and a lover of my iPhone/iPad – this saddens me. A lot.
I don’t want to know about all the flights coming into an airport. A lot of apps assume I want to know this. I don’t want to know about the weather. I can get that already.
I want an airport app I can use. One that directs me to the food court or the bar. Or that uses augmented reality (AR) to alert me to sales at duty free. Or that lets me know about the lineups at security before I get there (though I can see how this might be impossible).
There are hundreds of apps out there and some of them fulfill some of what I want. But there is no single app I actually use at any airport because as of now all the apps that have been created have suffered from being full of information I don’t need.
I understand this is the way things are. I don’t watch the majority of the channels on my television (though to be honest, outside of watching sports, I don’t really turn the television on at all anymore – but that’s another topic).
I don’t complain about it either, because I expect it. Bruce Springsteen complained about the lack of anything worth watching on the tube a long time ago and so we’re conditioned to this.
What would my dream airport app have on it?
1) Waiting times. I want to know how busy the airport is. I want to know where the crowds are.
2) Food. What can I eat? Where can I eat it? Is it healthy? What’s on the menu? And, most importantly, is it busy?
3) Drink. Where’s the bar? What kind of bar is it? Is it loud? Is there food?
4) Lounges. Can I get into any of the lounges given the frequent flyer programs I belong to and/or the credit cards I have in my wallet? And are the lounges busy?
5) Shopping. What’s there to purchase? Are any stores having specials? What are the best deals right now? Which duty free shops do I have access to?
This should all come with obvious links on easy-to-read airport maps (as opposed to the botched jobs that some airport maps have become – I’m looking at you, CDG) and have a layered AR component to it so I can just “follow” my phone.
In other words, I’d like to point my phone in any direction and “see” what’s inside the airport. (Interesting that the guy behind the popular GateGuru app doesn’t think AR really works in the airport environment because it’s not “immediate” enough. I say AR is a great idea that is just waiting to be properly exploited by someone really smart.)
Whoever designs my dream airport app should take the simplicity and internationalism of airport wayfinding signs as their aesthetic inspiration.
I don’t want a planespotting app. Many of the apps out there seem to be for this type of person. I might be a fan of air travel, but when I’m working and flying, I just want functionality. There’s a lot in my head already.
Lay out the airport before me, like a carpet. Start with some simple information: my flight number and departure time, the date, some preferences I’ve already inputted. That’s it.
Am I asking too much? Or does this app already exist? Let me know.


It needs to be something more out of the box, that everyone wants to try, not just a handful of tech geeks. So I would say all of the above, but that is just the details of the app. The real draw, for example, should be some kind of airport scavenger hunt, that would be filled with loads of interesting facts or finding interesting hidden features. Something like that, out of the box that would give people a reason to want to try it (and then discover all the other useful features)
Working with apps at Copenhagen Airport I really enjoyed reading this blog. It gives us a lot of good ideas, thanks. We launched an app last year which has been very well received – pls check it out at the Apple Store. “CPH Airport.” (It’s free, of course.)
In March we expect to release a new update which includes AR. We do this in order to help passengers find their way around the terminals and plan their time at the airport. Apart from pointing the passenger in the right direction AR will also provide info on how far away the gate or a particular shop is located.
Look out for it. I hope it will come close to being the airport app of your dreams.
Thanks for the comment Anne!
I Just downloaded the CPH app, and it really does most of what anyone could need in an airport. Great app…and anyone who hasn’t seen it, download it and tell us what you think.
I can’t tell for sure, but does the app have a GPS tracker? So I can easily figure out were I am?
Thanks for dropping by,
- Joey
Thanks for your comment. I’m glad you like the CPH Airport app.
The GPS tracker won’t work indoors, so therefore we are triangulating via the wifi access points in the terminals. In the next app update in March – the one which also includes augmented reality – you will be able to see your own position in the airport. Hopefully this will help passengers even more to find their way around.
I think we are the first airport to use this technology, so we are really looking forward to the response.
Anne, Copenhagen Airport
Hi Anne,
Sounds like a cool technology.
I know Lufthansa had an app recently called the navigator which had some kind of tracking in Frankfurt. But it looks like it was discontinued. In searching for it, I found a bunch of app by a company called infsoft which seem to have a tracking system for airports across Germany. I’m not sure what technology they used, but it was nothing like AR!
Can’t wait to see the app.
Best regards,
- Joey
Hi all,
THE APP IN QUESTION IS EXISTING AND WILL BE LAUNCHED AT ACI IN DUBLIN NOW IN APRIL. It does all the things the author is asking and more. Contact me for more info.
Cheers,
Mattias
Hi Mattias. What’s the name of your airport app for download and use at Dublin Airport?
Thank you,
James
The Airport App of My Dreams http://bit.ly/fkGcI9
The Airport App of My Dreams http://bit.ly/fdokd2
RT @Sparksheet – The Airport App of My Dreams – http://tinyurl.com/39uck9c
RT @Sparksheet 55% of you say your dream airport app has waiting times for security/flight delays: http://ow.ly/3BYD5 #airportappofmydreams
RT @Sparksheet – The Airport App of My Dreams http://tinyurl.com/39uck9c (we're working on it now)
[...] Basu wites on sparksheet.com about the airport app of its dreams, very inspiring [...]