Comments on: The Cranky Flier: Booking Beyond Price

By: Same Same, But Different: Understanding Emerging Markets | Sparksheet

Same Same, But Different: Understanding Emerging Markets | Sparksheet — Tue, 07 Jun 2011 14:36:56 +0000

[...] why the few airlines that put a message out beyond price were able to charge more than their competitors. We’re not talking great multiples, but in an [...]

By: Kunal Kripalani

Kunal Kripalani — Sat, 22 Jan 2011 09:03:58 +0000

The Cranky Flier: Booking Beyond Price — Airlines, Customers and Online Travel Agents | Sparksheet http://bit.ly/gh0X3G

By: Guerilla Kitchen

Guerilla Kitchen — Thu, 07 Oct 2010 20:27:00 +0000

The Cranky Flier: Booking Beyond Price — Airlines, Customers and Online Travel Agents | Sparksheet: http://bit.ly/dm8tLI via @addthis

By: Using Content to Close the Sale- Booking Travel Online | Sparksheet

Using Content to Close the Sale- Booking Travel Online | Sparksheet — Wed, 22 Sep 2010 12:16:04 +0000

[...] roles that each site is playing and the amount of influence it has. Consumer site-hopping has gone beyond price comparison. Current behaviour suggests that each type of site – from search engine to online travel agent [...]

By: No Place Like a Rental Home: Unpacking PackLate | Sparksheet

No Place Like a Rental Home: Unpacking PackLate | Sparksheet — Tue, 07 Sep 2010 14:35:47 +0000

[...] industry where haggling and dilly-dallying are the norm. Barsh says that at least one of the big online travel agents has approached him about a partnership, impressed by PackLate’s ability to “do a real live [...]

By: Editorial: Re-Regulation of the U.S. Airline Industry « JetCheck.net

Editorial: Re-Regulation of the U.S. Airline Industry « JetCheck.net — Tue, 22 Jun 2010 14:31:30 +0000

[...] It is fairly clear that price is important to consumers, but have airlines done the best job at marketing a flight as more than a flight? What about telling customers exactly what they’re getting — like satellite television — when they book? The Cranky Flier’s Brett Snyder seems to think airlines need to give travelers a better sense of what they’re booking. [...]

By: Measuring Success Online by the Booking | Sparksheet

Measuring Success Online by the Booking | Sparksheet — Tue, 23 Mar 2010 16:19:16 +0000

[...] The Cranky Flier: Booking Beyond Price [...]

By: Dr. Steve

Dr. Steve — Mon, 22 Mar 2010 16:57:16 +0000

I like that last line “…air travel will continue to be a commodity …”. To me, That’s what it has been. Cheapest flight, try to have fewest connections as possible and book. Not surprisingly, I have a bad taste in my mouth (until I get off the plane in a new city and then…). Your points are valid, and I think if airlines showed us more options and possibilities, it could become a better experience. For the infrequent flier, it seems like price and timing is key.

By: Simon C. Pitt

Simon C. Pitt — Sun, 21 Mar 2010 03:14:46 +0000

The Cranky Flier: Booking Beyond Price — Airlines, Customers and Online Travel Agents | Sparksheet http://ow.ly/1oVcX

By: Cranky on the Web (March 15-19) - >> The Cranky Flier

Cranky on the Web (March 15-19) - >> The Cranky Flier — Sat, 20 Mar 2010 13:33:42 +0000

[...] The Cranky Flier: Booking Beyond Price – Sparksheet I guest posted on the Sparksheet about the difficulty of encouraging people to book beyond price. (Hint: distribution makes life hard) American, BNET, Maintenance, SFO – San Francisco none [...]

By: Raymond Girard

Raymond Girard — Fri, 19 Mar 2010 15:47:02 +0000

The cranky flyer doesn't seem all that cranky to me -and has some interesting things to say about the travel experience http://bit.ly/ayIH2U

By: Christina Frost

Christina Frost — Thu, 18 Mar 2010 23:48:46 +0000

RT @sparksheet: The Cranky Flier: Booking Beyond Price http://bit.ly/byrUac

By: Brett Snyder

Brett Snyder — Thu, 18 Mar 2010 19:55:23 +0000

RT @Sparksheet: Booking Beyond Price http://bit.ly/ayIH2U Great new post by @crankyflier ! #airlines

By: Vic

Vic — Thu, 18 Mar 2010 15:36:04 +0000

At this point, I find it ridiculous that some airlines don’t have on-demand entertainment or decent service. I mean, the former was invented in, what, the ’80s? And service was better in the ’60s! The problem isn’t just about giving customers more information (though that would be nice). It’s about stepping up the whole experience!