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	<title>Comments on: The Transumer: Plane Truth</title>
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	<link>http://sparksheet.com/the-transumer-plane-truth/</link>
	<description>Good ideas about content, media &#38; marketing</description>
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		<title>By: User Experience In Flight: Designing Air New Zealand’s Skycouch &#124; Sparksheet</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-3652</link>
		<dc:creator>User Experience In Flight: Designing Air New Zealand’s Skycouch &#124; Sparksheet</dc:creator>
		<pubDate>Tue, 07 Sep 2010 15:12:26 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-3652</guid>
		<description>[...] have very specific needs, habits and preferences when they are in transit. How do you take this into account in the design [...]</description>
		<content:encoded><![CDATA[<p>[...] have very specific needs, habits and preferences when they are in transit. How do you take this into account in the design [...]</p>
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		<title>By: Fractional Life</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-581</link>
		<dc:creator>Fractional Life</dc:creator>
		<pubDate>Wed, 28 Oct 2009 22:42:57 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-581</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;@Sparksheet - The Transumer: Plane Truth - http://tinyurl.com/llx4zd&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">@Sparksheet &#8211; The Transumer: Plane Truth &#8211; <a href="http://tinyurl.com/llx4zd" rel="nofollow">http://tinyurl.com/llx4zd</a></span></span></span></p>
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		<title>By: Advertising On Demand: TiVo, Hulu and Broadcasting 2.0 &#124; Sparksheet</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-142</link>
		<dc:creator>Advertising On Demand: TiVo, Hulu and Broadcasting 2.0 &#124; Sparksheet</dc:creator>
		<pubDate>Tue, 01 Sep 2009 16:54:49 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-142</guid>
		<description>[...] Airline advertisers have a pretty good idea of who I am and what sort of products and services I want. Television advertisers [...]</description>
		<content:encoded><![CDATA[<p>[...] Airline advertisers have a pretty good idea of who I am and what sort of products and services I want. Television advertisers [...]</p>
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		<title>By: Emirates High Street</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-582</link>
		<dc:creator>Emirates High Street</dc:creator>
		<pubDate>Mon, 31 Aug 2009 02:53:18 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-582</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;@sparksheet Tks for the mention about our Travel collection. Feedback will help us better our product offering. http://bit.ly/Transumer&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">@sparksheet Tks for the mention about our Travel collection. Feedback will help us better our product offering. <a href="http://bit.ly/Transumer" rel="nofollow">http://bit.ly/Transumer</a></span></span></span></p>
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		<title>By: Amy Rosen</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-139</link>
		<dc:creator>Amy Rosen</dc:creator>
		<pubDate>Fri, 28 Aug 2009 16:12:04 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-139</guid>
		<description>Brilliant ideas, all. 
And I think if the price points were fair, many in economy would pay for premium service. Another idea is that every now and then they could offer the newspapers starting at the back of the plane instead of the front...</description>
		<content:encoded><![CDATA[<p>Brilliant ideas, all.<br />
And I think if the price points were fair, many in economy would pay for premium service. Another idea is that every now and then they could offer the newspapers starting at the back of the plane instead of the front&#8230;</p>
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		<title>By: charlene rooke</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-583</link>
		<dc:creator>charlene rooke</dc:creator>
		<pubDate>Wed, 26 Aug 2009 18:35:44 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-583</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;Check out my Transumer column at this smart, literate travel/marketing blog: http://bit.ly/3ieShy&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Check out my Transumer column at this smart, literate travel/marketing blog: <a href="http://bit.ly/3ieShy" rel="nofollow">http://bit.ly/3ieShy</a></span></span></span></p>
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		<title>By: Rob Britton</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-122</link>
		<dc:creator>Rob Britton</dc:creator>
		<pubDate>Thu, 20 Aug 2009 15:11:55 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-122</guid>
		<description>Let me offer a brief view from &quot;the other side.&quot;  Next month marks 25 years in and close to the airline business, and I&#039;ve seen a lot of &quot;here&#039;s how to improve the experience&quot; ideas.  I love innovation as much as anyone, but there is way more here than meets the eye of even the most frequent traveler.

Two specific comments: First, Ms. Rooke may be willing to pay for onboard amenities, but tons of people are not.  Case in point: those airlines that have installed inflight Wi-Fi are generally underwhelmed by customer usage.  Folks expect stuff to be free and even though the price points are relatively low (though the carriers and their wireless partners do need to experiment more with the price-volume relationship), they are not buying.  

Second, in my experience (I led the catering team for a large airline a decade ago), packaged-goods and other suppliers are often daunted -- to the point of throwing up their hands and running away -- by the headhurting details that accompany everything in the airline business.  To use an example from Charlene&#039;s idea trove, the FAA and its Canadian, European and other counterparts would need to certify the Dove gel dispenser and every other piece of equipment that would be installed on each aircraft.  That certification is a really cumbersome process.  And if you add in the reality that airline management teams are 30-50% smaller than they were a decade ago, you quickly see that you don&#039;t have folks to chase all those wonderful ideas.  Deep sigh, but that&#039;s the world we live in.</description>
		<content:encoded><![CDATA[<p>Let me offer a brief view from &#8220;the other side.&#8221;  Next month marks 25 years in and close to the airline business, and I&#8217;ve seen a lot of &#8220;here&#8217;s how to improve the experience&#8221; ideas.  I love innovation as much as anyone, but there is way more here than meets the eye of even the most frequent traveler.</p>
<p>Two specific comments: First, Ms. Rooke may be willing to pay for onboard amenities, but tons of people are not.  Case in point: those airlines that have installed inflight Wi-Fi are generally underwhelmed by customer usage.  Folks expect stuff to be free and even though the price points are relatively low (though the carriers and their wireless partners do need to experiment more with the price-volume relationship), they are not buying.  </p>
<p>Second, in my experience (I led the catering team for a large airline a decade ago), packaged-goods and other suppliers are often daunted &#8212; to the point of throwing up their hands and running away &#8212; by the headhurting details that accompany everything in the airline business.  To use an example from Charlene&#8217;s idea trove, the FAA and its Canadian, European and other counterparts would need to certify the Dove gel dispenser and every other piece of equipment that would be installed on each aircraft.  That certification is a really cumbersome process.  And if you add in the reality that airline management teams are 30-50% smaller than they were a decade ago, you quickly see that you don&#8217;t have folks to chase all those wonderful ideas.  Deep sigh, but that&#8217;s the world we live in.</p>
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		<title>By: Andrew Davis</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-96</link>
		<dc:creator>Andrew Davis</dc:creator>
		<pubDate>Sat, 08 Aug 2009 19:05:17 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-96</guid>
		<description>Charlene,
Great article! I sent this along to some of my &#039;travel buddies.&#039;
Really appreciate your insight!
Thanks for the link to the medium is the message article too.
Happy travels.
- Andrew</description>
		<content:encoded><![CDATA[<p>Charlene,<br />
Great article! I sent this along to some of my &#8216;travel buddies.&#8217;<br />
Really appreciate your insight!<br />
Thanks for the link to the medium is the message article too.<br />
Happy travels.<br />
- Andrew</p>
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		<title>By: Hoyd Breton</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-584</link>
		<dc:creator>Hoyd Breton</dc:creator>
		<pubDate>Sat, 01 Aug 2009 15:12:53 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-584</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;RT @TPLDrew: Interesting article from @sparksheet about the http://tr.im/v36b TranSumer&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @TPLDrew: Interesting article from @sparksheet about the <a href="http://tr.im/v36b" rel="nofollow">http://tr.im/v36b</a> TranSumer</span></span></span></p>
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		<title>By: Andrew Davis</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-585</link>
		<dc:creator>Andrew Davis</dc:creator>
		<pubDate>Sat, 01 Aug 2009 13:00:50 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-585</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;Interesting article from @sparksheet about the http://tr.im/v36b TranSumer&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Interesting article from @sparksheet about the <a href="http://tr.im/v36b" rel="nofollow">http://tr.im/v36b</a> TranSumer</span></span></span></p>
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		<title>By: Dan Levy/Joey Tanny</title>
		<link>http://sparksheet.com/the-transumer-plane-truth/#comment-2365</link>
		<dc:creator>Dan Levy/Joey Tanny</dc:creator>
		<pubDate>Fri, 31 Jul 2009 22:49:06 +0000</pubDate>
		<guid isPermaLink="false">http://sparksheet.com/?p=426#comment-2365</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;New on Sparksheet: A travel writer and pro jetsetter suggests ways airlines can better serve transumers http://bit.ly/SUwMq&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">New on Sparksheet: A travel writer and pro jetsetter suggests ways airlines can better serve transumers <a href="http://bit.ly/SUwMq" rel="nofollow">http://bit.ly/SUwMq</a></span></span></span></p>
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